Client Retention Specialist

Job Summary

Working remotely, the full-time Client Retention Specialist will educate and assist clients facing financial hardship, focusing on retaining customers within the financial hardship debt program through effective communication and problem-solving.

Key Responsibilities

• Provide comprehensive information about the financial hardship debt program to clients
• Display empathy and active listening to deescalate upset clients and address their concerns
• Utilize the CRM system to access client information and maintain accurate records of interactions

Required Qualifications

• Experience in Retention, Sales, or Collections
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus
• Ability to work in a fast-paced environment and manage high call volumes
• Proficiency with a Client Relationship Management (CRM) system
• Demonstrated ability to negotiate and deescalate client issues effectively