Client Retention Specialist
Job Summary
Working remotely, the Client Retention Specialist will educate and assist clients facing financial hardship, focusing on retaining customers within the financial hardship debt program while managing high call volumes and addressing client concerns empathetically.
Key responsibilities
- Provide comprehensive information about the financial hardship debt program to clients
- Display empathy and active listening to deescalate upset clients and address their concerns
- Utilize the CRM system to manage client information and maintain accurate records of interactions
Required qualifications
- Experience in Retention, Sales, or Collections
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus
- Ability to handle high call volumes in a fast-paced environment
- Demonstrated ability to negotiate and deescalate client issues effectively
- Proficiency with a Client Relationship Management (CRM) system
Complete Job Description
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