Client Retention Specialist
Job Summary
To support a growing customer success team, the remote Client Retention Specialist will educate clients on financial hardship programs, empathize with and deescalate upset clients, and navigate the CRM system to maintain accurate records while focusing on retaining clients.
Key responsibilities:
- Educate clients about the Beyond Finance financial hardship debt program and its benefits
- Empathize with and deescalate upset clients, addressing their concerns effectively
- Navigate the CRM system to access client information and maintain accurate records of interactions
Required qualifications:
- Experience in retention, sales, or collections
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus
- Ability to work in a fast-paced environment and handle high call volumes
- Demonstrated ability to negotiate and deescalate client issues effectively
- Proficiency with a Client Relationship Management (CRM) system
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,805 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
