Client Retention Specialist
Job Summary
Working remotely, the full-time Client Retention Specialist will educate clients about financial hardship programs, empathize with and deescalate upset clients, and utilize a CRM system to manage client interactions while focusing on retaining clients in the program.
Key Responsibilities
- Educate clients on the benefits and processes of the financial hardship debt program
- Empathize with clients and deescalate their concerns regarding financial situations
- Navigate the CRM system to maintain accurate records and analyze clients' financial situations
Required Qualifications
- Experience in retention, sales, or collections
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus
- Ability to work in a fast-paced environment with high call volumes
- Proficiency with a Client Relationship Management (CRM) system
- Demonstrated ability to negotiate and deescalate client issues effectively
Complete Job Description
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