Client Retention Specialist
Job Summary
To support a growing customer success team, the remote Client Retention Specialist will educate clients on financial hardship programs, empathize with their situations, and help retain them by navigating their financial options and addressing concerns through inbound calls.
Key responsibilities
- Provide comprehensive information about financial hardship debt programs to clients
- Display empathy and active listening to deescalate upset clients and address their concerns
- Utilize the CRM system to access client information and maintain accurate records of interactions
Required qualifications
- Experience in Retention, Sales, or Collections
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus
- Ability to work in a fast-paced environment and manage high call volumes
- Demonstrated ability to negotiate and deescalate client issues effectively
- Proficiency with a Client Relationship Management system (CRM)
Complete Job Description
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