Client Service Advocate

Job Summary

Supporting the Supplemental Health Account Executive Team, the full-time Client Service Advocate will manage client inquiries, resolve issues, and ensure a best-in-class customer experience in a remote setting.

Key responsibilities

• Assist Account Executives with client and broker inquiries, determining the complexity and directing issues to appropriate teams
• Communicate effectively with clients and internal partners, providing timely updates on inquiries and resolutions
• Collaborate with Account Executives to prepare educational materials on benefits and services for clients

Required qualifications

• BA/BS Degree or equivalent experience with a minimum of 4 years in a client/customer service insurance environment
• Preferred working knowledge of insurance products such as Accidental Injury, Critical Illness, and Hospital Care
• Demonstrated ability to develop relationships with internal business partners
• Strong organizational and time management skills with attention to detail
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access) and Internet Explorer