Client Service Agent

Job Summary

A company is looking for a Tier 1 Client Service Agent (Remote).

Key Responsibilities:

• Serve as the first line of support for client inquiries regarding SaaS and learning solutions
• Document client interactions accurately and educate clients on best practices and effective use of tools
• Collaborate with internal teams and contribute to team performance metrics and continuous improvement initiatives

Required Qualifications:

• 1+ years of client relations, customer support, or sales experience
• Basic technical aptitude and willingness to learn SaaS platform support
• High level of professionalism and commitment to client satisfaction
• Competence in using software tools such as Zendesk and Salesforce
• Ability to manage challenging client situations with professionalism