Client Service Analyst

Job Summary

A company is looking for a Client Service Analyst II.

Key Responsibilities

• Proactively contact merchants to recover outstanding debts and arrange payment plans
• Issue formal correspondence regarding payment options and escalate unresolved accounts as necessary
• Consistently meet and surpass performance targets related to debt recovery

Required Qualifications

• Experience in client service or related field
• Knowledge of debt recovery processes
• Ability to work independently in a remote environment
• Familiarity with financial services or fintech industry
• High school diploma or equivalent; further education preferred