Client Service Center Agent

Job Summary

A company is looking for a Client Service Center Agent.

Key Responsibilities:

• Serves as first point of customer contact for general inquiries and issues
• Escalates unresolved issues and follows up on inquiries
• Identifies trends in customer inquiries and recommends process improvements

Required Qualifications:

• High school diploma required, Associate's degree preferred
• Proven dedication to exceptional attendance
• Assessment Helpdesk experience and process knowledge preferred
• Previous call center experience preferred
• Flexibility in schedule