Client Service Center Agent

Job Summary

Delivering exceptional customer service, the full-time Client Service Center Agent will respond to inquiries, resolve customer issues, and manage case follow-ups in a remote environment.

Key responsibilities

• Respond to phone, voice, and electronic inquiries with professionalism and urgency
• Identify, document, research, and resolve customer issues using the call tracking system
• Recommend improvements to enhance the customer experience and create helpful resources

Required qualifications

• Customer service experience required
• High school diploma or equivalent required; college coursework or an associate degree is a plus
• Basic computer skills and keyboard proficiency; ability to learn customer service systems
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment with strong prioritization skills