Client Service Chief of Staff

Job Summary

A company is looking for a Chief of Staff, Client Service.

Key Responsibilities

• Design and manage internal communications for the client service team, including major announcements and project updates
• Establish and manage the Client Service department's project portfolio, ensuring successful execution of strategic initiatives
• Oversee client complaint management and internal operations initiatives to maintain service delivery standards

Required Qualifications

• Minimum of 7 years of experience in financial services, fund administration, consulting, or a related field
• Previous experience in a Chief of Staff, Portfolio Manager, or Senior Program/Project Management role is highly desirable
• Solid understanding of the fund administration business and its core processes
• Proven expertise in project management methodologies and tools
• Strong analytical skills for operational reporting and strategic decision-making