Client Service Consultant
Job Summary
Managing the end-to-end order process for high-value clients, the full-time Client Service Consultant will oversee new orders, reorders, and change requests while providing expert recommendations on product offerings and technology solutions in a remote environment.
Key responsibilities
- Process new orders and reorders, ensuring accurate and timely delivery while managing all transactional tasks
- Act as a subject matter expert on promotional products, consulting with clients to address their needs and collaborating with internal teams on proposals
- Provide updates on delivery status and troubleshoot any issues, escalating to management as necessary
Required qualifications
- High School diploma or GED with 4 years of relevant experience, or a Technical Certificate with 2 years of relevant experience
- Minimum of 4 years of customer service experience, particularly in consulting with clients
- Must be 18 years of age or older
Complete Job Description
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