Client Service Coordinator

Job Summary

Supporting Client Executives in managing key client accounts, the full-time remote Client Service Coordinator will serve as the primary point of contact for clients, addressing service requests, communications, and operational tasks while collaborating with internal and external stakeholders.

Key responsibilities

• Support Client Executives with daily client requests and escalations, ensuring timely resolutions
• Act as the main contact for client inquiries that cannot be resolved by Customer Care and Client Operations teams
• Manage operational tasks in Salesforce, including ticket creation, enrollment planning, and reporting for client meetings

Required qualifications

• 2+ years of experience in a client service or support role
• Proficiency with Salesforce, Smartsheet, PowerBI, and Microsoft Office
• Strong organizational skills with the ability to prioritize multiple tasks
• Experience working with data and reports in Excel
• A proactive, solutions-oriented mindset focused on continuous learning