Client Service Delivery Associate

Job Summary

A company is looking for a Client Service Delivery Associate III to provide exceptional service to insured members, employers, brokers, and sales through various communication channels.

Key Responsibilities

• Responds to customer inquiries via phone, email, and chat
• Investigates and resolves customer service issues while documenting interactions
• Collaborates with back-office departments to ensure timely and accurate service resolution

Required Qualifications and Education

• High School degree required; Associate or Bachelor's degree preferred
• 2-3 years of Call Center experience preferred
• Experience in the insurance industry is a plus
• Internet speed of at least 50 Mbps download and 10 Mbps upload required
• Completion of company training program is required