Client Service Delivery Associate

Job Summary

Supporting customer satisfaction in a fully remote environment, the full-time Client Service Delivery Associate III will manage inquiries related to benefits, billing, eligibility, and claims through phone, email, and chat channels while ensuring timely and accurate resolutions.

Key responsibilities

• Respond to customer inquiries, delivering accurate and timely resolutions across multiple communication channels
• Assess customer needs, identify root causes, and determine appropriate solutions while navigating multiple systems
• Collaborate with internal teams to resolve complex issues and maintain performance metrics in a high-volume call center

Required qualifications

• High School Diploma or equivalent
• Ability to work across multiple communication channels (phone, email, chat)
• Strong aptitude in math and computer proficiency, including navigating multiple systems
• Availability to work all call center shifts based on business needs
• Direct-wired internet connection with a minimum speed of 50 Mbps download / 10 Mbps upload