Client Service Manager

Job Summary

A company is looking for a Manager, Client Service - Project Services.

Key Responsibilities

• Lead and manage a team of client service employees to optimize service delivery and employee engagement
• Ensure quality service through monitoring call center responsiveness and implementing improvement strategies
• Develop strategies for client retention and employee satisfaction while managing financial goals and operational efficiencies

Required Qualifications

• High School Diploma required
• Minimum of 2 years of supervisory experience
• Experience in managing client service teams
• Ability to develop and implement employee engagement strategies
• Familiarity with expense control and client retention strategies