Client Service Manager

Job Summary

A company is looking for a Client Service Manager responsible for account stewardship and customer engagement.

Key Responsibilities

• Analyze customer inquiries and outages, routing them to appropriate teams for resolution
• Maintain visibility into customer networks and provide proactive technical solutions
• Coordinate with technical teams on outage analysis and communicate impacts to customers

Required Qualifications

• High School Diploma / GED
• 5-7 years of relevant work experience
• In-depth knowledge of telephony and network infrastructure
• Experience in customer service and account management
• Ability to work nights, weekends, and variable schedules as necessary