Client Service Manager

Job Summary

A company is looking for a Client Service Manager to oversee the client service experience for specific accounts.

Key Responsibilities

• Serve as the primary client service contact, managing inquiries and issue resolution
• Ensure on-time delivery and adherence to service standards across assigned accounts
• Engage clients consultatively to understand business objectives and collaborate with cross-functional teams for effective solutions

Required Qualifications

• 3+ years of experience in client service, analytics, or data support, preferably in retail or consumer packaged goods
• Strong analytical skills to translate data into actionable insights
• Proficiency in Microsoft Excel and ability to learn new tools quickly
• Flexibility to support occasional evening or weekend work as needed
• Experience with syndicated data or retail analytics platforms is a plus