Client Service Operations Manager

Job Summary

A company is looking for a Manager of Client Service.

Key Responsibilities

• Lead daily operations across client service and order fulfillment teams
• Ensure achievement of SLAs, turnaround time, quality, and productivity targets
• Manage and develop frontline leaders and senior associates

Required Qualifications

• Bachelor's degree or equivalent professional experience
• 7+ years of progressive operations or client service leadership experience
• Experience leading high volume, deadline driven teams with defined SLAs
• Demonstrated ability to manage and develop people leaders
• Strong analytical and decision-making skills