Client Service Representative

Job Summary

A company is looking for a Client Service Representative to join their team.

Key Responsibilities

• Act as a liaison between the company, customers, and patients to address inquiries and complaints
• Provide product training and customer education while ensuring a high level of service
• Manage daily workflows and respond to client inquiries within 24 hours

Required Qualifications

• High School Diploma or GED equivalent
• 2+ years of experience in a client-facing role
• Previous experience in a call center or high-volume phone environment
• General understanding of medical laboratory workflows and terminology
• Proficiency with Salesforce.com or similar CRM platforms