Client Service Representative

Job Summary

A company is looking for a Client Service Representative to join their team.

Key Responsibilities

• Act as a liaison between the company, customers, and patients to address inquiries and complaints
• Provide product training and additional customer education while ensuring timely responses to client inquiries
• Manage daily workflows and perform administrative support to ensure HIPAA compliance

Required Qualifications

• High School Diploma or GED equivalent
• 2+ years of experience in a client-facing role, preferably in a call center or high-volume environment
• General understanding of medical laboratory workflows and terminology
• Proficiency with Salesforce.com or similar CRM platforms and Microsoft Office
• Experience with remote collaboration tools (e.g., Teams, Slack)