Client Service Representative

Job Summary

A company is looking for a Client Service Representative to serve as the first point of contact for clients.

Key Responsibilities

• Field incoming emails and phone calls from prospective and existing clients regarding queries on pricing, billing, and product information
• Manage membership applications and account setup, transitioning clients to the Sales Development Representative as needed
• Collaborate with team members to ensure client needs are met and maintain records of client interactions in Salesforce

Required Qualifications

• Previous experience in customer service within a fast-paced environment
• Strong organizational, time management, and multi-tasking skills
• Proficient in Microsoft Office and ideally, a CRM system like Salesforce
• BA/BS degree or international equivalent preferred
• 1 year of sales experience preferred