Client Service Representative

Job Summary

A company is looking for a Client Service Representative to provide direct support to external clients.

Key Responsibilities

• Manage help desk ticketing and claim review/analysis queues
• Conduct regular calls with clients to discuss open issues and manage expectations
• Respond to client issues in a timely manner and manage ad hoc training requests

Required Qualifications

• Bachelor's degree and/or 4+ years of experience in client management and/or support, preferably in healthcare
• Healthcare experience with a focus on revenue cycle
• Experience working independently and in team settings
• Computer knowledge, specifically MS Office with an emphasis on intermediate Excel skills