Client Service Representative

Job Summary

A company is looking for a Client Service Representative II to provide technical support and customer service.

Key Responsibilities

• Handle software, hardware, and product functionality support issues via e-mail and phone
• Investigate and resolve basic technical questions while maintaining product knowledge
• Participate in after-hours on-call rotation and manage escalated issues from lower support tiers

Required Qualifications

• Post-Secondary Degree or Diploma or equivalent experience required
• Strong time management skills with the ability to prioritize competing projects
• Commitment to delivering high-quality customer and technical support
• Ability to analyze issues and determine the best course of action using available resources
• Experience in explaining technical concepts to non-technical audiences