Client Service Representative

Job Summary

A company is looking for a Client Service Representative to provide high-level service to clients through brokers and HR representatives.

Key Responsibilities

• Act as a liaison between clients/brokers and internal departments regarding claims
• Communicate with clients and brokers to resolve claim issues and improve internal processes
• Maintain records of interactions and provide proactive outreach for client feedback

Required Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred
• 1 or more years of medical claims experience required
• Customer service experience required
• Medical benefit insurance knowledge preferred
• Proficient with Microsoft Office Suite or related software