Client Service Representative

Job Summary

A company is looking for a Client Service Representative to deliver outstanding support and ensure client satisfaction.

Key Responsibilities:

• Act as a primary point of contact for clients, addressing inquiries via phone, email, and portal requests
• Troubleshoot issues, provide solutions, and escalate complex issues to the team manager
• Build and maintain strong client relationships while collaborating with internal departments to resolve client needs

Required Qualifications:

• Proven experience in a client service or customer support role
• Ability to work PST hours (8am - 5pm PT)
• Strong interpersonal skills to build and maintain client relationships
• Experience collaborating with internal teams for client resolution
• Proactive approach to identifying opportunities for client experience enhancement