Client Service Representative

Job Summary

Providing exceptional client service in a fully remote environment, the full-time Client Service Representative will manage inquiries from clients and brokers, ensuring timely resolution of issues while fostering relationships with internal teams.

Key responsibilities

• Act as the liaison between clients/brokers and internal departments to resolve inquiries and complaints
• Communicate claim issue resolutions and provide updates on industry-related information to clients and brokers
• Collaborate with internal teams to improve processes and facilitate the renewal of existing cases

Required qualifications

• High School Diploma or GED required; college degree preferred
• 1 to 3 years of Medical Claims experience is required
• Intermediate proficiency in Microsoft Office applications
• Experience with web-based applications is required
• Familiarity with RIMS Claim Processing System is preferred