Client Service Representative

Job Summary

Providing exceptional client service, the full-time Client Service Representative will manage inquiries and issues for Allied members while working remotely, ensuring timely resolution and effective communication with clients and internal teams.

Key responsibilities

• Act as the liaison between clients/brokers and internal departments to address benefit plan inquiries
• Deliver client complaints to relevant departments and follow up on claim issue resolutions
• Foster relationships with internal teams and assist Account Managers as needed

Required qualifications

• High School Diploma or GED required; college degree preferred
• 1 to 3 years of Medical Claims experience is required
• Intermediate proficiency in Microsoft Office applications is required
• Experience with web-based applications is required
• Claim processing experience is a plus