Client Service Representative

Job Summary

Seeking a remote Client Service Representative, the full-time position will manage client inquiries and complaints, provide product training, and ensure a world-class customer experience while working Monday through Friday from 8 am to 5 pm Pacific.

Key responsibilities

• Act as a liaison between clients and the company, addressing inquiries and complaints via phone and email
• Qualify and establish new customer accounts while providing education on products and services
• Manage daily workflows and assist in resolving order submission errors to ensure timely completion of tasks

Required qualifications

• High School Diploma or GED equivalent
• 2 or more years of experience in a customer service role
• 1 or more years of experience in a contact center or call center environment
• Familiarity with medical terminology or laboratory test ordering systems
• Proficiency with Salesforce.com or similar CRM platforms