Client Service Representative

Job Summary

To support a growing healthcare practice, the full-time remote Client Service Representative will act as a liaison between the organization and clients, addressing inquiries and complaints, providing product education, and ensuring timely resolution of issues.

Key responsibilities

• Serve as the primary point of contact for clients, managing inquiries and providing solutions via phone and email
• Research and resolve complex client issues while maintaining accurate records and ensuring HIPAA compliance
• Participate in continuous development and training to enhance customer service skills and improve client satisfaction

Required qualifications

• High School Diploma or GED equivalent
• 2 or more years of experience in a customer service role
• 1 or more years of experience in a contact center or call center environment
• Familiarity with medical terminology or laboratory test ordering systems
• Proficiency with Salesforce.com or similar CRM platforms