Client Service Representative

Job Summary

To support customer inquiries, the full-time Client Service Representative will manage telephone requests and resolve issues promptly and courteously in a fully remote setting.

Key responsibilities

• Respond to customer inquiries and complaints using professional etiquette while maintaining accurate records
• Research and troubleshoot issues, following up with customers on unresolved matters
• Provide guidance on business processes and escalate critical issues to supervisors as needed

Required qualifications

• One year of experience in a similar customer service role
• Basic understanding of medical and laboratory terminology
• Proficiency in Microsoft Office products (Outlook, Teams, Word, Excel)
• Familiarity with Salesforce and Five9 systems
• Ability to maintain confidentiality when handling client information