Client Service Representative

Job Summary

Providing exceptional client service, the full-time Client Service Representative will manage inquiries and issues from clients, brokers, and HR representatives in a fully remote environment.

Key responsibilities

• Act as the liaison between clients/brokers and internal departments, ensuring timely resolution of inquiries
• Deliver client complaints to relevant departments and provide updates on claim issue resolutions
• Collaborate with internal teams to improve processes and facilitate case renewals

Required qualifications

• High School Diploma or GED required; college degree preferred
• 1 to 3 years of medical claims experience required
• Intermediate proficiency in Microsoft Office applications
• Experience with web-based applications is required; RIMS Claim Processing System experience is preferred
• Customer service skills and the ability to manage tasks in a fast-paced environment