Client Service Representative
Job Summary
To support a growing team, the full-time Client Service Representative will act as a liaison between clients and LabCorp, resolving inquiries and ensuring customer satisfaction in a hybrid work environment.
Key responsibilities
- Act as a liaison between LabCorp, customers, and patients, addressing inquiries and providing solutions
- Maintain understanding of lab operations and resolve routine requests using internal systems
- Communicate professionally with clients and ensure accurate records are maintained in compliance with HIPAA
Required qualifications
- High school diploma or GED equivalent
- 1 or more years of experience in a customer service role
- Experience with software such as Microsoft Office and CRM systems
- Reliable internet connection with a minimum download speed of 50 Mbps
- Ability to troubleshoot basic technical issues independently
Complete Job Description
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