Client Service Representative

Job Summary

Delivering exceptional customer service, the full-time Client Service Representative will manage incoming inquiries through various communication channels, troubleshoot complex issues, and maintain accurate documentation in a remote work environment.

Key responsibilities

• Respond to customer inquiries and complaints using professional etiquette across multiple communication platforms
• Research and resolve complex customer issues, ensuring timely follow-up and documentation
• Provide coaching and training to less experienced staff while suggesting process improvements for departmental efficiency

Required qualifications

• 2 years of experience in a similar customer service role
• High School Diploma or Equivalent
• Basic understanding of medical and laboratory terminology
• Proficiency in Microsoft Office products and Salesforce
• Ability to maintain confidentiality and professionalism in stressful situations