Client Service Reviewer

Job Summary

A company is looking for a Client Readiness/Client Service Reviewer.

Key Responsibilities

• Provide professional and technical support while ensuring compliance with quality standards
• Act as a subject matter expert and resource for operational deliverables, guiding internal customers on quality management methodologies
• Analyze quality metrics and facilitate calibration sessions to identify trends and opportunities for continuous improvement

Required Qualifications

• Bachelor's degree preferred
• Minimum of 4 years of relevant experience in quality review, client service, or related functions
• Experience with Life, Disability, and Accident insurance products
• Strong understanding of compliance, legal, and complex business processes
• Demonstrated coaching, training, and facilitation skills