Client Service Reviewer

Job Summary

A company is looking for a Client Readiness/Client Service Reviewer.

Key Responsibilities

• Provide professional and technical support, ensuring compliance and quality oversight
• Act as a subject matter expert, guiding internal customers on quality management methodologies
• Analyze quality metrics and facilitate calibration sessions to ensure consistency and improvement

Required Qualifications

• Bachelor's degree preferred
• Minimum of 4 years of relevant experience in quality review or client service
• Experience with Life, Disability, and Accident insurance products
• Strong understanding of compliance and complex business processes
• Demonstrated coaching and training skills