Client Service Specialist

Job Summary

A company is looking for a Client Service Specialist to provide administrative and customer service support in a remote setting.

Key Responsibilities

• Answer incoming calls and resolve issues or route calls appropriately
• Process new referrals and service requests, coordinating communication between clients and field technicians
• Monitor and process messages in shared email inboxes while adhering to HIPAA and data privacy requirements

Required Qualifications

• Minimum of one (1) year of customer service experience
• College degree or equivalent combination of education and relevant work experience
• Proficiency with Windows-based computers and Microsoft Office applications
• Reliable high-speed internet connection capable of supporting VoIP and video meetings
• Ability to work independently while collaborating effectively with a remote team