Client Service Specialist

Job Summary

Handling routine client requests, the full-time Client Service Specialist will manage inquiries related to enrollment, eligibility, and claims review while collaborating with internal departments and utilizing various systems, all in a remote capacity.

Key responsibilities

• Handle routine client requests via phone and email, including enrollment, eligibility, and claims review
• Collaborate with internal departments to ensure proper issue resolution and follow-up
• Utilize various internal systems to manage client requests and complete special projects as needed

Required qualifications

• High School Diploma/GED
• 2+ years of experience as a Customer Service Representative or in a similar role
• 2+ years of experience in FSA/HSA product administration
• Intermediate proficiency with MS Outlook and Excel
• Excellent written and interpersonal communication skills