Job Summary

A company is looking for a Client Service Specialist.

Key Responsibilities:

• Receive inbound calls from financial institution partners, answering questions and resolving issues
• Provide operational servicing support and issue resolution as the primary point of contact for clients
• Identify and provide level 1 technical support to resolve issues before escalating

Required Qualifications:

• Minimum of one year of consistent experience working in the financial services/banking field interacting with clients
• Experience working on multiple programs/platforms simultaneously
• Experience in a call center environment or remote (work from home) office experience strongly preferred
• Quiet and secure working environment to manage a consistent flow of calls and client interaction
• Ability to connect to the Internet with specified speed requirements