Client Service Supervisor

Job Summary

A company is looking for a Client Service Center Supervisor - Retirement & Benefits.

Key Responsibilities

• Lead a team to provide superior client service through various media channels
• Conduct performance monitoring and coaching for Client Service Center Associates
• Maintain in-depth knowledge of products, services, and processes to assist team members and resolve client issues

Required Qualifications

• Bachelor's degree or equivalent experience in customer service
• 2 years of experience in financial and/or management level preferred
• 1+ year business experience in employee benefits, customer service, or accounting/bookkeeping preferred
• Previous call center and/or telemarketing experience preferred
• Proven ability to adapt to a fast-paced, changing environment