Client Services Analyst

Job Summary

A company is looking for a Client Services Analyst II to ensure timely and accurate delivery of client files and analytics that support recovery outcomes and client success.

Key Responsibilities

• Ensure the timely and successful delivery of client data files and client-facing letters
• Oversee end-to-end workflows as claims progress through audit, QA, and review processes
• Analyze complex data sets to identify trends, issues, and actionable insights

Required Qualifications

• Bachelor's degree or equivalent client services or operational experience
• Advanced proficiency in Microsoft Excel, including pivot tables and VLOOKUP
• Strong analytical skills with the ability to resolve data and workflow issues
• Experience performing QA on client data files, letters, or reports
• Ability to document and translate client-specific processes across teams