Client Services Analyst

Job Summary

Client Services Analyst, a full-time position, serves as a liaison between customers and the company, handling inquiries, generating reports, and ensuring customer satisfaction through effective project management and engagement analysis.

Key Responsibilities

• Liaison between customers and the company, addressing inquiries and requests
• Generate management reports and perform periodic analysis to identify issues and recommend solutions
• Assist in other departments as needed and perform special projects as assigned

Required Qualifications

• Professional training or Bachelor's degree (BA/BS) in a business field
• Experience in customer service or project management
• Self-motivated team player capable of producing results independently
• Advanced knowledge of MS Office suite; knowledge of SQL and PowerBI encouraged
• Ability to meet deadlines and work in a fast-paced environment