Client Services Analyst

Job Summary

Managing customer escalations, the full-time Client Services Escalation Analyst will ensure customer satisfaction and provide critical thinking and problem-solving support while working remotely.

Key responsibilities

• Manage customer escalations and ensure customer satisfaction
• Provide critical thinking and problem-solving support
• Communicate effectively with clients and team members

Required qualifications

• Bachelor's degree in business, management, or a related field
• 3-5 years of experience in client services or a related role
• Experience with Customer Relationship Management (CRM) systems
• Ability to exercise independent judgment
• Preferred certifications in customer service, CRM, or critical thinking