Client Services Associate

Job Summary

A company is looking for a Client Services Associate to provide support and customer service to clients and brokers.

Key Responsibilities

• Support employer group clients and brokers by researching and answering inquiries via email and phone
• Process updates to plan participants and benefits at the request of clients and brokers
• Assist with resolving escalated client and broker issues and understand the annual plan renewal process

Required Qualifications

• Proficiency in Microsoft Word, Teams, Excel, Outlook, and PDF programs
• Experience in customer service
• Ability to maintain regular attendance and adhere to a work schedule
• Organizational and time management skills
• Willingness to work outside scheduled hours during busy seasons