Client Services Coordinator
Job Summary
Assisting audit participants with the verification process, the full-time remote Client Services Coordinator will manage inbound calls, track inquiries, and review documentation while ensuring compliance with client eligibility rules.
Key Responsibilities
- Receive inbound calls and portal inquiries from audit participants
- Monitor and track calls by maintaining accurate notes within the platform
- Review documentation and establish eligibility according to client eligibility rules
Required Qualifications
- 1 year of customer service experience, preferably in healthcare
- Prior experience receiving inbound calls or working in a call center
- Proven excellence in supporting complex customers
- Strong analytical and critical thinking abilities
- Proficiency with Microsoft Office and video conferencing tools
Complete Job Description
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