Client Services Director

Job Summary

Seeking an experienced Client Services Director, the full-time remote position will manage strategic client partnerships, drive business growth, and ensure exceptional outcomes for pharmaceutical and biotech clients through complex commercialization engagements.

Key responsibilities

• Build and maintain executive-level relationships with clients, serving as a trusted strategic advisor
• Lead a portfolio of client engagements, ensuring delivery excellence and client satisfaction
• Identify and drive account growth opportunities to support revenue expansion and long-term partnerships

Required qualifications

• Significant experience in senior client services, consulting, or account leadership within the pharmaceutical or biotech industry
• Proven ability to build and manage strategic client relationships at senior and executive levels
• Strong understanding of pharmaceutical commercialization, including market access and patient support services
• Demonstrated success leading complex, multi-stakeholder client engagements
• Strong leadership experience with a track record of developing high-performing teams