Client Services Director

Job Summary

Leading a portfolio of oncology accounts, the full-time Client Services Director will oversee the delivery of impactful publications and medical affairs programs while fostering a high-performing team in a remote environment.

Key responsibilities

• Lead and manage delivery across oncology accounts, ensuring excellence in publications and medical affairs
• Provide strategic direction to clients, aligning scientific value with commercial objectives and identifying growth opportunities
• Develop and coach a high-performing client services team, promoting a culture of accountability and continuous improvement

Required qualifications

• Extensive experience in client services within medical communications, particularly in publications and medical affairs
• Proven leadership skills with experience in managing and developing high-performing teams
• Commercial acumen with a track record of identifying and driving account growth
• Proactive mindset focused on continuous improvement and innovation, including technology and AI
• Ability to contribute to broader leadership initiatives and team capability development