Client Services Director

Job Summary

Leading client programs, the full-time Client Services Director will manage day-to-day communications, oversee program delivery, and ensure client satisfaction while working remotely.

Key responsibilities:

• Serve as the primary client contact and oversee day-to-day program delivery
• Build and maintain strong client relationships while managing expectations and ensuring high levels of customer satisfaction
• Manage program financial performance, including budgeting, forecasting, and profitability

Required qualifications:

• Bachelor's degree in Business, Management, or a related field, or equivalent experience
• 5-10 years of experience in client services, account management, or operations leadership within the global BPO or outsourcing industry
• Experience managing enterprise client relationships and cross-functional stakeholders
• Experience managing program financials, including budgeting and P&L
• Project Management certification or formal training is an advantage