Client Services Director

Job Summary

Providing strategic leadership for a key Publications client, the full-time remote Client Services Director will oversee integrated scientific communications programs, build trusted relationships with senior stakeholders, and mentor Client Services teams to drive operational excellence and account growth.

Key responsibilities

• Lead the strategic direction and daily oversight of a key client account delivering integrated Publications programs
• Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor
• Oversee account financial performance, including budgeting, forecasting, and identifying opportunities for growth

Required qualifications

• Extensive Client Services experience within a medical communications agency, particularly with Publications accounts
• Proven ability to build relationships with senior pharmaceutical clients and manage complex scientific communications programs
• Strong commercial and financial acumen, with experience in budgeting and profitability management
• Experience leading and developing high-performing Client Services teams across multidisciplinary functions
• Excellent strategic thinking and stakeholder management skills, with a focus on delivering exceptional client experiences