Client Services Director

Job Summary

To support a growing client base, the full-time remote Client Services Director will manage account strategies, oversee client retention and satisfaction, and lead program management for complex service models while leveraging claims experience in Workers Compensation, General Liability, or Auto claims.

Key responsibilities

• Provide stewardship reporting to clients, identifying issues and trends impacting programs
• Conduct pre-renewal visits and manage client renewals, contract revisions, and service plan negotiations
• Supervise personnel assigned to programs, ensuring compliance with quality initiatives and promoting performance

Required qualifications

• Ten (10) years of related experience or equivalent combination of education and experience
• Two (2) years of account manager experience or five (5) years of adjuster experience, including two (2) years in a supervisory capacity
• Experience in managing complex client service models
• Background in Workers Compensation, General Liability, or Auto claims
• Ability to lead and motivate teams effectively